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“How to Deal with Difficult People – And Difficult Problems” Civic Strategies, Inc., 2001 (www.civic-strategies.com/library/difficult.pdf). “How to Deal with Difficult People – And Difficult Problems” Civic Strategies, Inc., 2001 (www.civic-strategies.com/library/difficult.pdf).
-Coach Anyone About Anything: How to Help People Succeed in Business and Life, by Germaine Porch� and Jed Niederer. Del Mar, Calif.: Wharton Publishing, 2001.+Coach Anyone About Anything: How to Help People Succeed in Business and Life, by Germaine Porché and Jed Niederer. Del Mar, Calif.: Wharton Publishing, 2001.
You Are What You Say: The Proven Program That Uses the Power of Language to Combat Stress, Anger, and Depression, by Matthew Budd, M.D., and Larry Rothstein, Ed.D. New York: Three Rivers Press, 2001. You Are What You Say: The Proven Program That Uses the Power of Language to Combat Stress, Anger, and Depression, by Matthew Budd, M.D., and Larry Rothstein, Ed.D. New York: Three Rivers Press, 2001.

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